FAQ – Frequently Asked Questions

Do I need to create an account to place an order?

No, all you need is an email address. However, we recommend that you create an account, which will make your check-out process easier when you visit us again in the future. We also recommend that you sign-up for our Newsletter in order to keep track of new product launches and special discounts offered to our members. You will receive a 10% discount on your first purchase when you sign up to our newsletter.

What should I do if I have forgotten my password?

Simply follow the ‘Forgot your password ?’ link on our Sign-In page and enter your email address. You’ll then receive an email to reset your password.

How can I register to receive a Newsletter?

Stay informed of new arrivals, updates and exclusive promotions by entering your email address at the bottom of our homepage.

How do I place an order?

Please follow the below:
• Choose a collection or category from the top navigation menu under or search to explore a specific style.
• Select your desired piece and click ‘Add to cart’

• Once you have added all the pieces, click on ‘Proceed to check-out’.
• Sign-in to your account. Alternatively, proceed via guest checkout.
• If you are a guest, enter your address, payment method and delivery details to complete your
• We will confirm the order by email. If you haven’t received an email confirmation (please also
check your ‘junk’ box), please contact us.
• Once your order is prepared and shipped, you will receive an email with the tracking number.

Where can I find size & fit advice?

Click on ‘Size Guide’ in the footer (at the bottom of the page). Shipping, Taxes & Duties

How much will I be charged for shipping?

We offer you free shipping worldwide.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we will confirm it by email (if you haven’t received an email confirmation, please check your ‘junk’ box) and we will dispatch it within 2-3 business days (except for Holidays or weekends). Once your order is prepared and shipped, you will receive an email with your tracking number. Delivery typically takes up to 7 business days (depending on your location).

Will I need to pay taxes and duties?

If import duties or sales taxes are applicable in your jurisdiction, then as the recipient, you may be required to pay these directly to the courier to release your order from customs upon arrival.
• We have no control over these charges.

Returns & Cancelling Orders

Can I cancel my order or make changes to it?

Yes, you might be able to cancel/change purchased items before we prepare your order. Contact us on contact@amorena-beach.com

Can I return my order?

Yes, you may return your order for any reason within 14 days of purchase, provided that it has not been used and has it’s original labelling and packaging. We recommend that you send back the order using a trackable courier service (such as EMS, DHL or FedEx). The return shipping cost is covered by you. We will process the refund once the order has been received and checked by us.

If I'm returning my order, will the duties I originally paid be refunded?

That depends on where you purchased the goods from. If you made the purchase in Serbia, you will receive the full reimbursement, including VAT.
• If you made the purchase from outside of Serbia, you will need to claim any import duties
and/or sales tax from your local tax authority. Amorena is not responsible for any duties and taxes charged by foreign tax authorities (or returns thereof). Pricing & Payment

Which currencies can I shop in?

All currencies accepted by PayPal payment system.

What payment methods do you accept?
  • Visa
  • MasterCard
  • PayPal
Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Terms and Conditions.

What packaging options are available?

Each Amorena order comes packed in our signature tissue paper, an elegant glossy bag. Gift box is also available at the additional cost of 10$.