FAQ – Frequently Asked Questions

No, all you need is an email address. However, we recommend that you create an account, which will make your check-out process easier when you visit us again in the future. We also recommend that you sign-up for our Newsletter in order to keep track of new product launches and special discounts offered to our members. You will receive a 10% discount on your first purchase when you sign up to our newsletter.

Simply follow the ‘Forgot your password ?’ link on our Sign-In page and enter your email address. You’ll then receive an email to reset your password.

Stay informed of new arrivals, updates and exclusive promotions by entering your email address at the bottom of our homepage.

Please follow the below:
• Choose a collection or category from the top navigation menu under or search to explore a specific style.
• Select your desired piece and click ‘Add to cart’

• Once you have added all the pieces, click on ‘Proceed to check-out’.
• Sign-in to your account. Alternatively, proceed via guest checkout.
• If you are a guest, enter your address, payment method and delivery details to complete your
order.
• We will confirm the order by email. If you haven’t received an email confirmation (please also
check your ‘junk’ box), please contact us.
• Once your order is prepared and shipped, you will receive an email with the tracking number.

Click on ‘Size Guide’ in the footer (at the bottom of the page). Shipping, Taxes & Duties

We offer you free shipping worldwide.

Once your order is confirmed, we will confirm it by email (if you haven’t received an email confirmation, please check your ‘junk’ box) and we will dispatch it within 2-3 business days (except for Holidays or weekends). Once your order is prepared and shipped, you will receive an email with your tracking number. Delivery typically takes up to 7 business days (depending on your location).

If import duties or sales taxes are applicable in your jurisdiction, then as the recipient, you may be required to pay these directly to the courier to release your order from customs upon arrival.
• We have no control over these charges.

Returns & Cancelling Orders

Yes, you might be able to cancel/change purchased items before we prepare your order. Contact us on contact@amorena-beach.com

Yes, you may return your order for any reason within 14 days of purchase, provided that it has not been used and has it’s original labelling and packaging. We recommend that you send back the order using a trackable courier service (such as EMS, DHL or FedEx). The return shipping cost is covered by you. We will process the refund once the order has been received and checked by us.

That depends on where you purchased the goods from. If you made the purchase in Serbia, you will receive the full reimbursement, including VAT.
• If you made the purchase from outside of Serbia, you will need to claim any import duties
and/or sales tax from your local tax authority. Amorena is not responsible for any duties and taxes charged by foreign tax authorities (or returns thereof). Pricing & Payment

All currencies accepted by PayPal payment system.

• Visa
• MasterCard
• PayPal

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Terms and Conditions.

Each Amorena order comes packed in our signature tissue paper, an elegant glossy bag. Gift box is also available at the additional cost of 10$.